Privacy Policy

At Rise (“we”, “us” or “our”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, hold, disclose and protect your personal information when you visit our website or interact with us.

What information we collect

We may collect personal information you provide to us when you use our website, contact us, subscribe to our communications, or request services. This may include:

Your name and contact details (such as email address and phone number)
Information you enter into forms (including enquiry or booking forms)
Any other personal information you choose to provide us

We may also collect technical data through cookies and similar technologies (such as your IP address and browsing behaviour) to improve our website (see Cookies below).

How we collect your information

We collect information you voluntarily provide when you:

Submit an enquiry, form or message on our website
Sign up for newsletters or updates
Correspond with us by email or other channels

We may also automatically collect certain information through cookies when you visit our website.

Why we collect personal information

We collect and use personal information to:

Respond to your enquiries and provide our services
Improve our website and services
Send you marketing communications if you’ve opted in
Comply with legal obligations

We will only use your personal information for the purpose for which it was collected, unless permitted or required by law.

Cookies and tracking technologies

Our website uses cookies to help analyse web traffic and enhance your experience. Cookies are small data files stored by your browser that do not give us access to your computer. You can choose to accept or decline cookies through your browser settings, but disabling cookies may affect some features of the site.

How we store and protect your information

We take reasonable steps to safeguard your personal information from misuse, interference, loss and unauthorised access, disclosure or modification, using appropriate technical and organisational measures. However, no internet transmission is completely secure.

Sharing your personal information

We will not sell, rent or trade your personal information to third parties. We may disclose personal information to:

Service providers who help us operate our website or deliver services
Legal or regulatory authorities if required by law

We never share personal information with overseas recipients without your consent, unless required by law.

Your rights

You may request access to the personal information we hold about you and ask us to correct any inaccuracies. If you wish to access, update or correct your information, please contact us (details below).

Opt-out

If you no longer wish to receive marketing communications from us, you may opt out at any time by following the unsubscribe instructions in our emails or contacting us directly.

Links to other websites

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies.

Changes to this policy

We may update this Privacy Policy from time to time. Changes will be effective when posted on this page with a revised effective date.